Our Services & The "Reset"
What is the difference between a standard clean and a "Reset"?
A standard clean is reactive; a Reset is restorative. We don’t just surface clean—we restore your home’s “Core Vitals” (kitchen, bathrooms, floors) and apply our signature detail-oriented systems to lower your mental load and give you back your time.
Can I customise my service with "Signature Additions"?
Absolutely. We offer a bespoke menu of additions including our famous Linen Cupboard Reset, Fridge Reset, and even a Family Dog Refresh. You can view our full Specialist Menu here.
How long does a clean take?
Each Reset has a target time: the Essential Reset takes 2 hours or less, the Signature Standard 3 hours or less, and the Ultimate Luxury 4 hours or less. Our add-ons are timed too: Fridge Reset 1 to 1.5 hours, Oven Reset about 1.5 hours, Window Reset 45 minutes per zone, Linen Reset 20 minutes per bed, Bin Sanitisation 15 to 20 minutes and Pet Polish 30 minutes per dog.
What is included in each Reset?
The Essential Reset covers your high-impact zones: kitchen, bathrooms, dusting of the main living surfaces and floors, finished with The Sorted Touch (a Welcome Home card and our signature room mist). The Signature Standard adds detailed dusting of skirting boards, window sills and blinds, disinfecting of high-touch zones, folding one basket of clean laundry, and a deep scrub of shower screens and grout lines. The Ultimate Luxury adds your choice of a Lifestyle add-on, a fresh linen reset of the main suite, a laundry touch, and a wipe-down of the microwave interior with a fridge and pantry tidy. The full checklists are on each service page.
Do I need to be home for the service?
Many of our clients prefer to provide access via a key or lockbox so they can return to a finished “Sanctuary.” However, you are more than welcome to be home. Our team operates with total discretion and respect for your space.
What to Expect / Safety
Are your specialists background-checked?
Yes. Your safety and peace of mind are non-negotiable. Every Sorted specialist is carefully vetted, background-checked, and trained in the “Sorted Standard” of integrity and discretion.
Is Sorted Cleaning Co. insured?
Yes. Unlike many independent cleaners, we are a professional trade-standard company. We carry comprehensive Public Liability Insurance and WorkCover to ensure your home and our team are fully protected.
What products do you use?
We use commercial grade, premium, and low-toxic chemistries. We select products that are effective enough for a 5-star finish but safe for your family, pets, and the delicate surfaces of your home.
How do I prepare for my Reset?
To get the most out of your session, we recommend a light “tidy” of personal items so our specialists can focus on the deep restoration of surfaces. If you’ve booked a bed reset, please leave your fresh linens out for us!
Booking & Payments
How do I book a Reset?
You can book directly through our ServiceM8 portal here, email enquiries@florancegroup.com.au or call us on (08) 8983 3000
How much does a house clean cost in Darwin?
Our flat-fee packages start from $165 + GST for The Essential Reset, $249 + GST for The Signature Standard and $329 + GST for The Ultimate Luxury. You can add extras like an oven or fridge clean from the Signature Additions menu. See the full detail on our Services page.
How soon can you book me in?
Book online or call (08) 8983 3000 and we will confirm the earliest available time for your home.
What are your payment options?
We offer seamless, secure payments through our booking system. We accept all major credit cards and provide digital invoicing for your records.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. This allows us to serve other clients who may be waiting for an appointment.
Other Common Questions
Do you service all areas of Darwin?
We service Darwin and the surrounding area within about 50 km of the Darwin CBD, including the Northern Suburbs and Palmerston. If you are not sure whether your home is in range, call us on (08) 8983 3000 and we will check.
What if I’m not 100% satisfied with my Reset?
We pride ourselves on the “Sorted Standard.” If something isn’t meticulously done, please let us know within 24 hours. We will return to rectify it immediately as part of our 5-star commitment.
Can I book a one-off "Deep Clean" or must it be recurring?
While most of our clients prefer a recurring Reset to maintain their sanctuary, we do offer one-off high-impact cleans for special occasions or seasonal refreshes.Â
Do you do bond or end-of-lease cleans?
Yes, we can. Our focus is looking after lived-in homes with a regular Reset, which is where we do our best work, but we can also quote an end-of-lease clean on request. Call (08) 8983 3000 or email enquiries@florancegroup.com.au and tell us about the property.